Returns & Refunds Policy

We believe great tea should never be a gamble. If something isn’t right, we make it right. Simple.

You keep the product. We make it right. No returns, no paperwork, no hassle.

If something arrives damaged, wrong, or defective

Open to everyone — members and guests.

Email a clear photo of the product and packaging to Discover@tchabatea.com within 14 days of delivery. We’ll refund you in full to your original payment method and ship a replacement at no cost.

If you changed your mind

Open to Tchaba Club members only. Membership is free — sign up at tchabatea.com before or at checkout.

Request store credit within 14 days of delivery, on opened or unopened products. Once approved:

• Store credit equal to 80% of the item value, issued to your Tchaba Club account
• Valid for 12 months from issue date
• Usable on any future order at tchabatea.com

You keep the product. No cash refund is issued for change-of-mind requests.

Store credit value

• Calculated on item value only — original shipping, duties, taxes, and discounts are excluded.
• Capped at USD 150 per claim (or local currency equivalent).
• Non-transferable, non-refundable to cash, cannot be combined with other store credits in a single order.
• Expires after 12 months. Unused balance is forfeited.

Limits (change-of-mind only)

• Maximum 2 change-of-mind claims per member, per 12-month rolling period.
• Limit of 1 item per SKU per claim.
• Total claimed value must stay under 50% of your trailing 12-month spend with us.
• Accounts sharing addresses, payment methods, names, or devices will be treated as one account.

Damaged or defective claims have no such limits.

How to file

1. Email Discover@tchabatea.com with your order number, reason, and photos if relevant.
2. We reply within 24 hours.
3. Approved claims are processed within 5 business days.

Not eligible

• Gift cards, samples, and clearance items (final sale)
• Subscription boxes after the 14-day window from each shipment
• Gifts purchased by someone else (only the original buyer can claim)
• Orders flagged for suspected fraud or active chargeback
• Bulk, wholesale, or B2B orders (separate policy applies)
• Items damaged by customer mishandling after delivery
• Claims filed after the 14-day window

Anti-abuse

We reserve the right to refuse claims or future orders from accounts showing patterns of abuse: claims beyond stated limits, false damage claims, chargebacks without prior contact, repeat low-effort dissatisfaction claims, or accounts created to exploit this policy. We may require ID verification, video proof, or proof of delivery condition for high-value or repeat claims.

We reserve the right to update or terminate this policy at any time. Claims already approved will be honored under the policy in effect at time of approval.

Questions? Discover@tchabatea.com or WhatsApp 800 Tchaba (800 82 4222).